Post by joly978 on Feb 27, 2024 2:16:48 GMT -5
An effort is needed from all sectors of the company to strengthen this competitive advantage For people who lived in previous times, it would be curious to imagine that the automation of things would generate in consumers the desire for humanized service. Many people have never correlated empathy and personalized service with efficiency and profitability. Unfortunately, this is a mistake that some companies have made, and they need to review their processes to stand out in the area that actually builds consumer loyalty: service. Humanized service occurs when the customer, in contact with the company, is able to resolve their needs, assertively, personalized, quickly, with an individual and empathetic approach. It has nothing to do with wasting time, but with a marketing strategy, focused on strengthening the organization's competitive potential and customer loyalty. Humanized health care When someone looks for a service, especially a health service, they have a problem or doubt, in an often uncomfortable situation of total insecurity. It is no wonder that there has been so much talk recently about humanized care in this area. The term may even seem a little redundant when it comes to hospitals, since automation in this sector completely depends on the subjective analysis of the human being.
However, what often happens is a distance in service, which Poland WhatsApp Number does not convey welcome and solidarity. Listening ability In the rush of everyday life, health professionals often go into an almost automatic mode, which does not take into account variations in the patient's symptoms, their emotions and forgets physical and visual contact with that person in a vulnerable situation. Challenges The overload of healthcare professionals is one of the determining factors for this failure in humanized care, which must be planned and executed through joint action by the hospital administration. The action should guide employees on more humanized protocols, providing employees with less exhausting working hours and professional development, as the hospital routine, tiredness and low salaries end up hardening the outlook of healthcare professionals. How to make Maintaining the standard of humanized service in a company requires much more than good will; It requires planning, knowledge of best practices, valuing staff and analyzing results.
How can we expect an employee to be empathetic towards a customer if the company's management does not invest in empathy with its internal public? The fruits There has been a lot of talk about humanized birth in the area of obstetrics, but the need extends to all hospital areas, such as oncology, cardiology, pediatrics and, mainly, emergencies. In a self-service society, with people thirsty for contact, it is urgent to take into account the existential needs of welcoming those seeking assistance in any area. Talking about humanized care is talking about respect for differences, support and assistance, fundamental in the plural world in which we live. The result is satisfaction and reliability.